Customer Relationship Management
Importance Of CRM
CRM is the transformation of people , process and technology required to become a customer – centric organization.
CRM is a business philosophy that touches upon many independent parts of the organization.
CRM address the sales , marketing and service activities of the organization.
With ODOO CRM, What You Can Do ?
Support a local hotline in multiple countries, and make or receive calls from pretty much anywhere in the world.
Ensure quick consistent responses to common questions by creating pre-formatted replies.
Talk with customer on face book from help desk.
Define own business hours so that customers know when to expect support.
Sales Force Automation
Prioritize tasks and prospects, know what’s important to sell faster and grow business.
Focused on the things they can control — the actions and habits that drive consistent sales.
Intelligently scans customers according to their stages in the sales cycle & categorized based on the leads.
Engage and communicate with customer via Email, Phone, Chat and Social from within your CRM account.
Customer can also choose to let their agents and customers login with their Google, Facebook or Twitter accounts.
Take notes while on the call or create follow-up calls or tasks after the call ends.
Sales Performance Management
Estimate revenue you can generate in each fiscal year/forthcoming quarters.
Identify the sales personnel who met their targets for fiscal quarter & year.
Create fully customizable forecast reports and dashboards.
Lead to more cost effective marketing , avoids expenses of mass marketing.
Track competition on each business opportunity and assess your strengths & weaknesses.
Set up sales stage and probability of winning deals using drag and drop customization wizard.
Work together, share insights, and accelerate the sales of the business.
Automatically provides smart suggestions with possible solutions.
Get the right context behind issues with mobile application.
Effortlessly digitalize and save business cards in your iPhone or Android smartphones.