Field Service Management

A Fully-automated System Assigning Field Technicians to Service Calls

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A unique web-based ODOO system and mobile app built with an aim to serve on-field service requirements by assigning work/task to on-field serviceman. It offers an option to list down all your services into a mobile app for quick and easy service requests. The in-built reporting system gives a complete overview of the jobs and its progress status

Main Highlight

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Job Management

    Maintains the job requests coming from customers.

     Entire summary of each order can be viewed.

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Automatic Job Assignment

     Assigns job automatically based on the job type and skills of serviceman.

     The area of the job from where the job is originated is also taken into consideration

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Configure Services

     Configuring and managing all the services provided by your company.

    It can be viewed in mobile application through separate view.

     You can add or remove new or old services respectively from backend configuration.

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Customer Invoices

     Generating invoices from the jobs automatically.

    Easy to share with customers through different available channels (email, whatsapp and others).

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Express Service

    In case of urgency, customers can place Express Service request.

    Express chargesAn interactive reporting system can be decided by serviceman.

    Charges are automatically added to the invoice.  

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Localization Configuration

    Allows easy allocation of serviceman to particular job.

    Salesman configuration is done with respect to its zone, state, city and area.

    Job allocation is made easier through this data.

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Job Analysis

Easy analysis of services and jobs on the company.

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An interactive reporting system.

A Walkthrough of FSM System

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Sign-up Screen

Enter necessary credentials and sign-up in the system.

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Defining User Role

Select your role as a customer or serviceman. 

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Sign-in Screen

Sign-in into the system.

Enter the company URL from where you want the service and other necessary credentials.


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Customer Login

View Service Criteria a company provides.

A complete list of services can be viewed.

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Choose the location of the service

Select the location where you want the repair service.

Location will be traced through GPS feature helping serviceman with exact service details.

All these details are sent to serviceman with just single click.

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Customer Service Request

Fill up necessary details of service request.

Can add pictures if necessary.

Upon clicking on Submit button, job will be automatically assigned o serviceman in backend.

It will automatically generate a job id.

Each action is tracked from the backend interface of the system.


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Customer Service Request Progress

View entire dashboard and see your complete service request history.

View the stage of the service request- New, To Do, In Progress, Done and Cancelled.
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Task Details

View task details, timesheet and job cart for particular task.

It has complete details of the task being currently in progress or done in the past.

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Timesheet

Job Cart- contains extra details and its service-cost that is further added in customer invoice.


Benefits

Real-time service request placed by mobile app goes hand-in-hand with backend system.

Geo location feature helps customer to locate the service area that offers convinience to serviceman.

Customer invoice is generated automatically based on the service repairs done.

Express service request can be placed in case of emergencies.

In-built interactive reporting system gives crystal-clear view of job requests and its progress status.

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