CUSTOMER RELATIONSHIP MANAGEMENT
IMPORTANCE OF CRM;
CRM Is the Transformation of People, Process, and Technology Required to Become a Customer-centric Organization.
CRM Is a Business Philosophy That Touches Upon Many Independent Parts of the Organization.
CRM Address the Sales, Marketing and Service Activities of the Organization.
WITH ODOO CRM, WHAT YOU CAN DO?
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Run a Reliable Help-desk.
Simplify Marketing Processes.
Increase Customer Service Level.
Support Customers Across Channels.
Support Cross-sell Products More Effectively.
FEATURES TOUR;
Connecting Customers
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Support a local hotline in multiple countries, and make or receive calls from pretty much anywhere in the world.
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Ensure quick consistent responses to common questions by creating pre-formatted replies.
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Talk with a customer on facebook from the help desk.
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Define own business hours so that customers know when to expect support.
Sales Force Automation
Prioritize tasks and prospects, know what’s important to sell faster and grow the business.
Focused on the things they can control — the actions and habits that drive consistent sales.
Intelligently scans customers according to their stages in the sales cycle & categorized based on the leads.
Engage Customers
Engage and communicate with the customer via Email, Phone, Chat and Social from within your CRM account.
The customer can also choose to let their agents and customers login with their Google, Facebook or Twitter accounts.
Take notes while on the call or create follow-up calls or tasks after the call ends.
Sales Performance Management
Estimate revenue you can generate in each fiscal year/forthcoming quarters.
Identify the sales personnel who met their targets for fiscal quarter & year.
Create fully customizable forecast reports and dashboards.
Lead to more cost-effective marketing, avoids expenses of mass marketing.
Sales Tracking
Track competition for each business opportunity and assess your strengths & weaknesses.
Set up sales stage and probability of winning deals using drag and drop customization wizard.
Work together, share insights, and accelerate the sales of the business.
