CUSTOMER RELATIONSHIP MANAGEMENT
IMPORTANCE OF CRM;
CRM Is the Transformation of People, Process, and Technology Required to Become a Customer-centric Organization.
CRM Is a Business Philosophy That Touches Upon Many Independent Parts of the Organization.
CRM Address the Sales, Marketing and Service Activities of the Organization.
WITH ODOO CRM, WHAT YOU CAN DO?
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Run a Reliable Help-desk.
Simplify Marketing Processes.
Increase Customer Service Level.
Support Customers Across Channels.
Support Cross-sell Products More Effectively.
FEATURES TOUR;
Connecting Customers
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Support a local hotline in multiple countries, and make or receive calls from pretty much anywhere in the world.
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Ensure quick consistent responses to common questions by creating pre-formatted replies.
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Talk with a customer on facebook from the help desk.
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Define own business hours so that customers know when to expect support.